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General FAQ's

1. What is the BRWM?
2. Who is eligible for a booth?
3. What is the cost of a booth?
4. How do I set-up a merchant account to process credit cards?
5. If I already have a merchant account, can I use it with my booth?
6. How do I make changes to my vendor account?
7. How is an order from my booth processed?

1. What is the BRWM?

The Blue Ridge Web Market is a project of the Mountain Area Information Network which showcases small businesses and microentrerprises from Western North Carolina. Read more >>

2. Who is eligible for a booth?

Anyone doing business in Western North Carolina or other areas around the Blue Ridge Mountains is eligible and welcome to construct a booth.

3. What is the cost of a booth?

Absolutely, positively FREE of charge. All new booths are subject to approval by the BRWM staff.

4. How do I set-up a merchant account to process credit cards?

The BRWM shopping cart is compatible with many online real-time credit card processing services. You will need to subscribe to the online credit card service provider of your choice. Each will have their own procedures and policies, so visit their web sites for details.

The following is a partial listing of providers. You can find a complete list of compatible card processors here.

2checkout.com

Bank of America eStores

BluePay

eProcessingNetwork.Com

NetBanx

PayPal

PayReady

Verisign and Telecheck

5. If I already have a merchant account, can I use it with my booth?

You can process credit cards using a standard terminal common to most retail and service businesses who handle credit cards through a local bank. For many businesses, this is preferable to having yet another merchant account for online real-time processing. When you receive an online order, you simply punch in the numbers and make the sale as a mail order sale. Many merchant accounts provide special processing methods which require the billing address to authenticate the sale. Please call your merchant service provider for more information.

If you already have an online real-time processor but it is not listed above, don't worry. The shopping cart can be modified to include your service provider. Please contact the BRWM for assistance.

6. How do I make changes to my vendor account?

To make changes to your booth you will need to login to your account with your User Name and Password which were provided to you when you established your booth. Enter the Vendor Area.

If you do not remember your User Name and Password, please contact the BRWM.

7. How is an order from my booth processed?

When a visitor to your booth purchases a product using the shopping cart, a confirmation of the order will be emailed to the customer and you will receive notification by email that an order has been placed. To retreive the order you will login to your vendor account at the BRWM website and download the order information.